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If you have any questions not answered here, please contact us and we will be happy to assist you.

If you do not have an account, you will be able to create a new account when making your first purchase, or sign up from the Sign In page. Once you are at the checkout page and are not signed in with an account, you will see a form asking you to provide the details required for you to create an account.

Once your order is processed, your account will be created and you will be able to sign in to access the content you purchased. When purchasing in the future, first sign in to your account before checking out. You will see that the prompt to create an account no longer displays as the purchase will automatically be assigned to the currently signed in account.

Sign in your account and then use the navigation menu to go to the Profile page. The link to this page will appear differently depending on whether you are on a desktop or mobile device.

  • Desktop
    On the top right of the page, you will see your username. Click on it to display a menu which contains the Profile link. On the profile page, you will find three tabs. One for Memberships, Exam Results, and Orders. If you click on the Memberships tab, you will see a list of all your current memberships, together with links to any courses or exams the memberships provide access to.

  • Mobile
    On the top right of the page, there are three dots. Tap on this and you will see your username. Tap on it to display a menu which contains the Profile link.

    On the profile page, you will find three tabs. One for Memberships, Exam Results, and Orders. If you click on the Memberships tab, you will see a list of all your current memberships, together with links to any courses or exams the memberships provide access to.

Sign in to your account and then use the navigation menu to navigate to the course or exam heading you want to access. They are listed in the navigation menu under the following headings: Courses/Exams → Jurisdiction → Qualification → Course.
Some examples of these are:

  • Jurisdictions: SACAA, EASA, FAA
  • Qualifications: PPL(A), PPL(H), Other
  • Course: Principles of Flight, Meteorology, Night Rating

Below is a screenshot showing how to access the EASA PPL(A): Meteorology Exam

Alternatively, you can view your active memberships which contain links to all the courses and exams you currently have access to. Instructions for this are given above under Title: How can I view my active memberships?

Sign in your account and then use the navigation menu to go to the Profile page. The link to this page will appear differently depending on whether you are on a desktop or mobile device.

  • Desktop:
    On the top right of the page, you will see your username. Click on it to display a menu which contains the Profile link.

  • Mobile:
    On the top right of the page, there are three dots. Tap on this and you will see your username. Tap on it to display a menu which contains the Profile link.

You can also navigate directly to your profile page after signing in by using this URL: https://app.groundschool.aero/profile Once on the Profile page, you will see a checkbox with the text “I confirm I want my account deleted.”. Check this box and then click on the “Save Profile” button.

Your account will be archived for 2 weeks during which you will not be able to access the website unless you unarchive the account again. After 2 weeks your account will be deleted. This is not reversible and you will lose access to any memberships you currently have access to. You will also be signed out immediately.

Please note that we may still store some information related to your account as required by law.

No, this is not allowed by our Terms of Use. Each user has to have his own account. We have measures in place to detect when accounts are being shared by more than one person and reserve the right to revoke access from an account when we detect this is occurring.

We do not sell physical products that are shipped to you, but access to content on the website. In order to provide you with this access, as well as to prevent access for unauthorized users, we require you to have an account with us so that we can identify you.
When you complete an order with us, we assign memberships to your account that provides you with access to the content based on the products in your order.

We do not store any credit card details but make use of trusted payment processors. We only work with payment providers that are fully PCI compliant. A list of our currently supported payment processors and links to their terms, conditions and privacy policies is contained within our own terms and conditions.

Use the navigation menu to navigate to the course or exam heading for you want to purchase. They are listed in the navigation menu under the following headings: Courses/Exams → Jurisdiction → Qualification → Course. Some examples of these are:

  • Jurisdictions: SACAA, EASA, FAA
  • Qualifications: PPL(A), PPL(H), Other
  • Course: Principles of Flight, Meteorology, Night Rating

In the screenshot below, we are purchasing the EASA PPL(A): Meteorology Course:

When on the course page, our software will detect whether your account has a membership that provides access to it. If you do not have access, then you will be shown which products can be purchased to provide access. Click on Purchase for the product you would like. In this screenshot, there is an option to only purchase access to the exam, or a bundle including all EASA PPL(A) exams. Once you have selected the product to purchase you will then be taken to the Cart. If you would like to purchase access to more content, repeat the steps above. You can purchase more than one product at a time.

Once you have added products for all the content you want access to into your cart, you can click the Checkout button on the cart page. If you need to get back to the Cart page from another page, you will find the link to it underneath Store on the navigation menu.

Once on the checkout page, confirm that your order summary contains all the items you want to purchase, and does not contain anything you do not want to purchase. You can always go back to the Cart page to remove unwanted products. If you are happy with the products, you need to agree to our Terms of Use and the Privacy Policy, after which your payment options will be displayed. We support various payment processors. Generally we recommend using PayFast if paying from South Africa and FastSpring if you are paying from anywhere else. This is to reduce international payment fees for you. Either method will work however.

Fill in the payment details require for the payment processor. We do not store these details. They are used by the payment processor to facilitate your payment.

If you do not have a user account, you will see the form to sign up. If you already have an account, please sign in before continuing. Select your payment method, fill in the relevant details and click to pay at the bottom right of the page.

No, we do not automatically renew memberships. You will lose access to any content associated with a membership when it expires. If you still need access to some content after expiry, you will need to purchase another product that provides access to the content. We do not automatically renew memberships so that we avoid charging you for something you may have forgotten to cancel.

Please ensure that you are signed in to your account. If you are not signed in to your account then our software cannot tell that you have access and will prompt you to purchase access.

If you have recently purchased access to a course or exam, your order may still be processing. EFT payments can take up to 3 working days to process from some banks. Other payment methods are usually instant, but in some rare instances can take up to an hour.

You can change the items in your cart by navigating to the cart page. The cart page is accessible from the navigation menu by going to Store → Cart.



In the screenshot below, there is an additional product that was mistakenly added - SACAA PPL(H): Human Performance Exam. To remove it, it on the trashcan in the Action column.



This will remove the product from the cart and update the total price.


If you changed your mind while paying for an order, it will go into a "pending" state. You can safely ignore this and place a new order for the products that you want to purchase. Our system will automatically clean up old pending orders. We have to keep them around for a while for auditing purposes.

Courses are provided as text and images, in a similar format to an eBook. They are not available to be downloaded. If you would like to access them offline on your devices, please use our app for your platform.

You can take an exam as many times as you want while you have an active membership to the exam.

Yes, however to save data costs and storage space on your device, we do not sync all questions to the app. If you would like a fresh batch of questions on the app, go into Settings and choose to Sync the database.